Why quality and customer service matter

Why quality and customer service matter

Karin takes her leadership role on her HOA’s maintenance committee seriously, especially after the first re-roofing project in 1990 resulted in leaky roofs, and ultimately litigation and a sizable settlement. “Once you get burned, you learn quickly and take extreme precaution to avoid the same predicament again,” says Karin, Prudential Real Estate Broker and homeowner at Red Fox Hills Condominiums since 2001.

It was a priority for the Board of Directors and Karin to find a roofing contractor they could trust. The project went out for bid and after thorough analysis and discussion; Pacific West Roofing was awarded the business. Fast forward 10 years and co-owner, Brian is still the main contact for the account, which provides a lot of ongoing peace of mind. 

“Based on our budget, Brian makes recommendations on the priority of the work – what needs to be done first and what can wait,” continues Karin. “We appreciate his consultation, years of proven experience and honesty. We never feel like he’s feeding us a line, trying to up-sell, and his crews are always courteous and respectful of our homeowners. Pacific West Roofing has renewed our confidence that good contractors exist.”

Finding credible and reputable contractors requires due diligence and fortunately we have tips for increasing your chances of finding a great one, because there are plenty of good ones out there. We encourage you to do your homework – research credible online sources such as Angie’s List and the Better Business Bureau; get referrals from friends; visit the office(s) of the contractor…does one even exist? In the world of technology it’s easy to let your fingertips do the work and believe everything you read. Take the extra step to insure your hard-earned money gets the best return.

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